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Travel Questions Frequency Ask Questions
YourRooms.com features pre-paid hotel discount accommodation direct
from the wholesaler to you. Save up to 75% off the internet rate by pre-paying
your booking.
- What is the YourRooms.com prices policy
?
- How do I find and reserve a hotel with YourRooms.com
?
- After I make my reservation, how long it takes to
get hotel's confirmation ?
- What if hotel that I selected is not available
?
- Do I need a credit card to make a hotel
reservation ?
- When will I be charged ?
- Whose name is the reservation made under
?
- What is the latest time that I can make my reservation
?
- Are your hotel rates per room or per person ?
- Is there any fee using YourRooms.com service ?
- Can I make a reservation directly through
the hotel ?
- What is your cancellation policy for
hotel reservations ?
- What is Hotel Rating form ?
- Questions/Comments ?
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What is the YourRooms.com prices
policy ? |
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YourRooms.com prices policy
is well known to be the most agressive in the Internet
Industry.We bring you the absolutely lowest rates
available !
For your convenience and instead of others onlines compagnies,
our rates are in USD and THB including all taxes
and service charges, it means that you do not have
to pay more !
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How do I find and reserve
a hotel with YourRooms.com ? |
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After you choose one of
the destinations from the menu, you will see the
selection of hotels. The hotels that YourRooms.com
offer are in the 3-star to 5-star categories,
and will usually have important features such
as rooms, dining and recreational facilities,
etc. Important amenities/facilities are shown
with icons in the search results page, and any
additional facilities will be listed on each hotel
page.
Also, be sure to make your
reservation for the full duration of your stay,
in order to avoid the unavailability if you later
decide to further your stay.
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After I make my reservation, how long it takes
to get hotel's confirmation ? |
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Within 2 working days (not including Sat,
Sun & Public holidays) .
When you make a booking with us, within 24
hours, you will receive our Order Acknowledgement via e-mail, confirming
that your order is now being process. Please keep this e-mail, which
will indicate your Booking No., for your reference.
At the same time we will contact our agents
with your request. Assuming availability, a reservation is then
made with your information confirming your booking and your credit
card payment will be settled at this time as well.
Upon confirmation (usually within 2-working
day), we will send you a hotel check-in voucher showing booking
details via an e-mail. This voucher can then be presented upon check-in
at the hotel.
Please be advised that your reservation request cannot be confirmed
immediately. We will need 24 hours to process the booking/s. Once
the reservation is processed and confirmed our staff will advise
and make charges to your credit card immediately. If we are unable
to confirm your bookings we will not process your credit card.
If you do not receive any mail from us within
2-working day after placing an order, please kindly contact us immediately
at info@yourrooms.com
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What if hotel that I selected is not available
? |
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You will be notified via an e-mail (within
2 working days after placing your order) and you will not be charged.
Moreover, when you make your reservation,
we allow you to give us permission (see reservation form) to reserve
another hotel at comparable standard and price.If your selected
hotel is not available AND you give us your permission, we will
do so and will notify you through an e-mail. In this case, your
credit card payment will not be settled until we get confirmation
from you.
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Do I need a credit card to make a hotel
reservation ? |
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Yes. All Bookings are on prepayment basis.
For your convenience, YourRooms.com offers credit card payment
directly from our web site. However, you will not be charged until
we get confirmation from your selected hotel. We accept payment
by Visa, Master Card., JCB and SCB.
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When will I be charged ? |
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You will be charged only if your selected
hotel is available. After receiving your order, we will check for
hotel's availability. If your selected hotel is available, we will
make reservation and your credit card payment will be settled on
receipt by us of confirmation of availability from the selected
hotel.
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Whose name is the reservation made
under ? |
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The hotel's reservation is made under your
name. You can check-in with either a hotel check-in voucher or your
passport (showing the same name as when you fill out our reservation
form).
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What is the latest time that I can make
my reservation ? |
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We accept bookings that are made at least
3-working days (not including Sat, Sun & Public holidays) before
the check-in date.
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Are your hotel rates per room or per person
? |
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All of our listed rates are per room, NOT
per person (unless otherwise specified). Moreover, there is no charge
for children under 5 years old sharing a room with parents with
no extra bed.
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Is there any fee using YourRooms.com service
? |
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There is no charge to use YourRooms.com
for reserving hotels and, in fact, you will usually save a lot of
money by booking at our special rates.
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Can I make a reservation directly through
the hotel ? |
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The special rates listed on the YourRooms.com
are only available through our service. If you would like to make
a reservation directly with the hotel you will need to contact them
directly.
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What is your cancellation policy
for hotel reservations ? |
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Cancellation
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+21 - 14 Days before
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There is a 5% administration charge.
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13 - 7 Days before
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There is a 10% administration charge.
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6 - 3 Days before
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There is a 25% charge by the hotel
which we pass onto you.
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2 - 0 Days before
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The Hotel will charge the full amount.
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Cancellations must be made in writing, quoting
the booking reference number, either by Fax to +66 76238-887 or
e-mail to booking@yourrooms.com.
A cancellation receipt will be sent to you
with a cancellation code number. Please do not consider your booking
cancelled until you have received the cancellation receipt.
No Show
If you do not cancel your booking and fail to check in to the hotel,
the cost of one-night's stay plus the 5% or THB500 will be charged
to your credit card.
Please Note: We reserve the right to
levy full room charges for cancellations and no shows, in instances
where the hotel stipulates the same in its own cancellation and
no show policy.
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What is Hotel Rating form ? |
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We also encourage you to send us a note upon
your return from your trip and submit a Hotel Rating Form for the
hotel(s) you stayed at. Your Hotel's Review will be shown at that
hotel information page.
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Questions/Comments ? |
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Please feel free to contact us at info@yourrooms.com
to send any question or comment you may have and we will get back
to you promptly.
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